Our supporters are incredibly important to us. Without your help, we simply wouldn’t be able to support the amazing work our hospitals carry out every day.
Participants from the 2019 Guy's Urban Challenge
That’s why your trust is vital to us and why we're committed to being fully transparent and accountable to you.
We promise:
To be transparent about how we use your donations and share with you the impact your money has on the lives of our patients and the wider Guy’s and St Thomas’ community.
To respect your choices and contact you in a way which is right for you. We’ll make it clear and easy for you to choose how you hear from us. If you ask us not to contact you we won’t, unless it’s a legal requirement. We’ll only contact you if you’ve provided your details and consented to hear from us.
A friendly and open response when you get in touch. Our Supporter Care team are always happy to hear from you, and if we get things wrong, we’ll be upfront about our mistakes, apologise and fix them.
To look after your details and fully comply with the latest General Data Protection Regulations, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003, Fundraising Preference Service and the Telephone Preference Service.
Never to sell your data to anyone else or share it without your permission.
For full details on how we will use your details please see our full privacy statement here.
If you have any questions or concerns then please contact our Supporter Care on via email at info@supportgstt.org.uk.
Please note, due to the impact of novel coronavirus we are unable to take any telephone calls for the immediate and foreseeable future. We do apologise for any inconvenience caused and will keep you updated on any changes to this on our website.
How can I make a donation to the hospital?
Please note, unfortunately, we are unable to take any telephone calls or process any donations by telephone for the immediate and foreseeable future. We are also unable to accept cheques or process postal forms during this period. We do apologise for any inconvenience caused. We will keep you updated on any changes to this on our website. You can still donate by credit/debit card and/or make a regular gift by Direct Debit. Thank you very much for your support. We hugely appreciate it.
Go Online through ourdonation page, make a one-off payment or set up a monthly direct debit.
Or by bank transfer, please contact our Supporter Care team via email info@supportgstt.org.uk and we can provide the relevant details.
Can you claim Gift Aid on my donation?
You can make your personal gift worth an extra 25p for every £1 with the Gift Aid Scheme.
If you have raised money via sponsorship, we can still claim gift aid but only if we have consent from each individual donor. You can do this by encouraging them to donate via your online giving page (such as Virgin Money giving), which will collect this on our behalf, or asking anyone who gives you offline donations to fill out a paper sponsorship form. Should you need these you can request them when registering your fundraising or by contacting us.
Please note that we are unable to claim Gift Aid on any fundraising where the donor has received something in return such as ticket sales, raffle sales, corporate sponsorship, or sale of goods or auction proceeds.
Can I donate to a specific ward/department within the hospital?
If you would like your donation to benefit a specific ward/department, we will do our best to find the most appropriate fund for your donation to go towards.
Contact us via email at info@supportgstt.org.uk. Please note that once a donation has been allocated to a specific fund, we are unable to change this at a later date.
If you would like to discuss this more over the phone and find out how we can help, please email our Supporter Care Team at info@supportgstt.org.uk.
What is your charity number?
Guy's and St Thomas' Charity. Registered Charity No. 1160316.
Company limited by guarantee registered in England and Wales No. 9341980.
Evelina London Children's Hospital is part of Guy's and St Thomas' NHS Foundation Trust.
What happens to my personal details?
In carrying out our day-to-day activities we process and store personal information relating to our supporters under the General Data Protection Regulation 2018 (GDPR).
We ensure the personal information we obtain is held, used, transferred and otherwise processed in accordance of GDPR 2018, and all other applicable data protection laws and regulations including, but not limited to, the Privacy and Electronic Communication Regulations (PECR).
If you need a new tin, collection bucket or security seal sticker, then please let us know by contacting us via email at info@supportgstt.org.uk and we can send a replacement out to you. Please note, we currently have limited stock on some items, and there may be some delays with deliveries.
How can I volunteer?
Fundraising volunteers are vital to our work at Guy's and St Thomas Hospital Charity. You can volunteer with us at events and awareness days as well as at collections.
If you are interested in joining our amazing volunteer team, you can find more information here, where you can also sign up to our monthly volunteer email!
Can I volunteer at the hospital?
All our opportunities support our fundraising work and activities, we do not organise volunteering within the hospital. If this is what you are interested in please visit the Guy’s and St Thomas' volunteering page.
Policy for returning donations
We work hard to ensure you have the best supporter journey when you make a donation. Unfortunately, under charity law (The Charities Act 2011) we are unable to refund donations, other than in specific circumstances.
If you believe that a donation you have made should be refunded, then please email info@supportgstt.org.uk and we can advise on what we can do.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Tempor orci dapibus ultrices in iaculis nunc sed augue. Aliquet enim tortor at auctor.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Tempus imperdiet nulla malesuada pellentesque elit. Morbi tristique senectus et netus.
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Phasellus egestas tellus rutrum tellus pellentesque.
Help us improve our website
Please take a moment to tell us what you think about our website. We'd love to hear your thoughts on how we can make our site a more enjoyable experience for our valued supporters.
