How can I make a donation to the hospital?
Please note, unfortunately, we are unable to take any telephone calls or process any donations by telephone for the immediate and foreseeable future. We are also unable to accept cheques or process postal forms during this period. We do apologise for any inconvenience caused. We will keep you updated on any changes to this on our website. You can still donate by credit/debit card and/or make a regular gift by Direct Debit. Thank you very much for your support. We hugely appreciate it.
Go Online through our donation page, make a one-off payment or set up a monthly direct debit.
Or by bank transfer, please contact our Supporter Care team via email info@supportgstt.org.uk and we can provide the relevant details.
Can you claim Gift Aid on my donation?
You can make your personal gift worth an extra 25p for every £1 with the Gift Aid Scheme.
If you have raised money via sponsorship, we can still claim gift aid but only if we have consent from each individual donor. You can do this by encouraging them to donate via your online giving page (such as Virgin Money giving), which will collect this on our behalf, or asking anyone who gives you offline donations to fill out a paper sponsorship form. Should you need these you can request them when registering your fundraising or by contacting us.
Please note that we are unable to claim Gift Aid on any fundraising where the donor has received something in return such as ticket sales, raffle sales, corporate sponsorship, or sale of goods or auction proceeds.
Can I donate to a specific ward/department within the hospital?
If you would like your donation to benefit a specific ward/department, we will do our best to find the most appropriate fund for your donation to go towards.
Contact us via email at info@supportgstt.org.uk. Please note that once a donation has been allocated to a specific fund, we are unable to change this at a later date.
Can I donate in support of someone special?
Of course!
You can donate in memory of a loved one, or in celebration of a special person or occasion.
If you would like to discuss this more over the phone and find out how we can help, please email our Supporter Care Team at info@supportgstt.org.uk.
What is your charity number?
Guy's and St Thomas' Charity. Registered Charity No. 1160316.
Company limited by guarantee registered in England and Wales No. 9341980.
Evelina London Children's Hospital is part of Guy's and St Thomas' NHS Foundation Trust.
What happens to my personal details?
In carrying out our day-to-day activities we process and store personal information relating to our supporters under the General Data Protection Regulation 2018 (GDPR).
We ensure the personal information we obtain is held, used, transferred and otherwise processed in accordance of GDPR 2018, and all other applicable data protection laws and regulations including, but not limited to, the Privacy and Electronic Communication Regulations (PECR).
Please see our privacy statement for more information on this.
Can I organise my own fundraising event?
Absolutely!
You can let us know about your plans by filling in our online registration form and a member of the team will be in touch shortly.
How can I set-up my online Fundraising Page?
It's quick and easy to set up a Virgin Money Giving page – you can find more information here.
How can I volunteer?
Fundraising volunteers are vital to our work at Guy's and St Thomas Hospital Charity. You can volunteer with us at events and awareness days as well as at collections.
If you are interested in joining our amazing volunteer team, you can find more information here, where you can also sign up to our monthly volunteer email!
Can I volunteer at the hospital?
All our opportunities support our fundraising work and activities, we do not organise volunteering within the hospital. If this is what you are interested in please visit the Guy’s and St Thomas' volunteering page.
Policy for returning donations
We work hard to ensure you have the best supporter journey when you make a donation. Unfortunately, under charity law (The Charities Act 2011) we are unable to refund donations, other than in specific circumstances.
If you believe that a donation you have made should be refunded, then please email info@supportgstt.org.uk and we can advise on what we can do.
Read more about our policy for returning donations here.
How can I provide feedback or send in a complaint?
Your views are important to us and we welcome all comments and feedback about the way we work.
We always aim to provide an excellent service to our supporters but if you are unhappy or would like to provide feedback to our team, you can contact our Supporter Care Team at info@supportgstt.org.uk.
